Developing advanced manufacturing industry is; Fifteen Five Year Plan; The core task of industrial upgrading in China during this period. Along with intelligent manufacturing and green manufacturing, service-oriented manufacturing is becoming an important path for Chinese manufacturing to climb towards the high-end of the value chain. From the past; Pay and deliver at once; From the buying and selling of products to the integration of system services into the entire production process, more and more manufacturing companies are stepping out of the traditional way; Only selling products; The traditional path has made services the core pillar of revenue growth.
Recently, reporters went deep into the front lines of the two major manufacturing industries of steel and chemical, recording the appearance of service-oriented manufacturing landing in real production scenarios.
In the steel plant; Equipment Doctor” ：
Staying on site for 12 years to eliminate faults in their infancy
At 8 o'clock in the morning in the Ansteel factory area, amidst the roar of machines, Li Zhixing, the maintenance manager of Shaangu Power stationed at Ansteel, and six colleagues have already started their inspection for the day. Their task is to provide residual pressure power generation equipment for 7 TRT blast furnaces in the factory area; Physical examination;.
TRT unit is the core energy-saving equipment of steel plants, which generates electricity by recovering the residual pressure of blast furnace gas. A single unit can generate over 15000 kWh of electricity per hour. Due to the high-speed rotation of 3000 revolutions per minute inside the unit, even small component losses can cause chain shutdowns and cause huge losses to the steel mill.
During the inspection, the team found that the vibration value of the excitation machine part of one unit reached 5.5 millimeters per second, slightly higher than the normal standard. Li Zhixing immediately formulated a plan with the team: not to forcibly shut down and affect production, but to wait for the window period of planned shutdown of the blast furnace, open the cover to check and adjust the alignment of the shaft system, and avoid vibration from causing chain tripping at the root.
Compared to tradition; If it's broken, fix it again; The after-sales service is different, and this maintenance team is more like a 'factory'; Industrial nanny; — — They have been stationed at Ansteel for 12 years, conducting a round of inspections on all units every other day to eliminate faults in their early stages.
Service becomes the primary business!
Over 60% of this company's revenue comes from servicesThe person in charge of Ansteel Energy and Power Plant stated that in the past, the cooperation between the two parties was only based on buying spare parts and repairing equipment, but now it has been upgraded to integrated services. There is a permanent maintenance team on site, and there are quarterly visits and diagnoses from headquarters experts. The cooperation mode has shifted from post repair to pre prevention, and the most obvious change is a significant decrease in equipment accident rates.
In the customer's account; Integrated Services” This is a microcosm of Shaangu Group's transformation. Data shows that in 2025, the revenue proportion of Shaangu's service and operation sector will be 67%. From January to September this year, this proportion has reached 69%. Service operation revenue has surpassed traditional equipment manufacturing and become the largest source of income for enterprises.
Ren Kuang, Chairman of Shaangu Group, stated that the core needs of process industry customers are non-stop operation, ultimate energy efficiency, energy conservation and emission reduction. This requires manufacturing enterprises to have full lifecycle system service capabilities. At present, Shaangu has formed 13 industrial intelligent service models, with hundreds of resident service teams rooted in customer sites year-round.
From selling forklifts to managing fleets:
Customized solutions significantly improve scheduling efficiency
Not only in the field of heavy equipment on-site operation and maintenance, but also in discrete manufacturing and production logistics scenarios, service-oriented manufacturing is helping customers solve real management pain points in the form of digital customization.
At present, it is the peak season for wheat fertilizer use. Henan Xinlianxin Chemical Group sends out nearly 20000 tons of fertilizer from the factory every day, and 150 forklifts are scattered in 15 warehouses and a 22 square kilometer operating range. In the past, vehicle scheduling relied on making phone calls to ask one by one: where the car was, if it was available, and if the battery was sufficient. Often, seven or eight phone calls could not find a car, and it would take half an hour for the car to arrive.
In response to this pain point, Anhui Heli has tailored a forklift intelligent management platform for Heart to Heart. The busy level of each warehouse is marked in red, orange, and blue on the large screen, and the location, operating status, battery level, and corresponding driver information of each forklift are clear at a glance.
After the system was launched, all forklifts in the factory were included in a unified shared transportation pool, and vehicles could be scheduled across warehouses during idle time. The idle rate of forklifts in the factory area was directly reduced by 30%, which is equivalent to activating the existing transportation capacity without the need to purchase new cars.
In addition to digital management of vehicles driven by people, Heli has also provided AGV unmanned forklift flexible warehousing solutions for customers' new factory areas. Once the shelves of a traditional three-dimensional warehouse are built, they cannot be modified, and adjusting the layout incurs extremely high costs; Unmanned forklifts adopt virtual storage locations, and storage location planning can be completed by adjusting parameters on the software. They can also accurately complete the stacking operation of soft packaged fertilizers, adapt to the special production scenarios of chemical enterprises, and replace manual entry into high-risk operating environments such as dust and sealed environments.
Luo Rui, deputy director of Anhui Heli Industrial Internet Research Institute, said that at present, the proportion of enterprise service income has reached 32%, with an annual growth rate of about 20%. Post market services cover multiple aspects such as parts repair, leasing, remanufacturing, and intelligent logistics solutions, and have become one of the four core business segments of enterprises.
Authoritative interpretation:
Upgrading the value chain and cracking the homogenization and internal competition in the manufacturing industry
Huang Qingxue, an academician of the CAE Member and the former president of Taiyuan University of Technology, said that China's service-oriented manufacturing has already gone through the initial stage. After years of policy guidance and market exploration, it has now formed an industrial form that has begun to take shape. “ Fifteen Five Year Plan; The planning outline proposes service-oriented manufacturing alongside intelligent manufacturing and green manufacturing, which is sufficient to demonstrate its strategic weight in the construction of a manufacturing powerhouse.
In Huang Qingxue's view, service-oriented manufacturing is not simply about increasing after-sales service, but about reshaping the entire manufacturing ecosystem: in the past, companies blindly pursued product output growth, which easily led to homogeneous price competition; Service oriented manufacturing is guided by user needs, deeply embedding services throughout the product lifecycle, promoting the industry's shift from scale expansion to value chain upgrading, and fundamentally enhancing the core competitiveness of enterprises.
Regarding the transformation core that is widely concerned in the industry, Huang Qingxue stated that core technology is the foundation of service-oriented manufacturing. “ Core and key technologies must be in one's own hands for the services you provide to users to be sticky and attractive. ”
For the large number of small and medium-sized enterprises, Huang Qingxue also gave practical advice: service-oriented manufacturing requires high investment in talent, technology, and capital, and small and medium-sized enterprises cannot blindly follow the trend; Dive into it all at once; To combine one's own strengths and avoid weaknesses, one can also rely on industrial clusters to integrate into the industrial chain synergy, and find a suitable development path in multiple directions such as intelligent manufacturing and green manufacturing.
Policy Enhancement:
Multi dimensional efforts to create an upgraded version of service-oriented manufacturing
The reporter learned from the Ministry of Industry and Information Technology that previously, seven departments including the Ministry of Industry and Information Technology had jointly issued the "Implementation Plan for Deepening the Innovation and Development of Service oriented Manufacturing (2025-2028)", which clarified the phased development goals and implementation roadmap, and focused on creating an upgraded version of service oriented manufacturing. Cui Shutian, a first level inspector of the Industrial Policy and Regulations Department of the Ministry of Industry and Information Technology, introduced that the next step will be to coordinate and promote the implementation of key tasks in five major directions:
One is the dual wheel drive of technological models: releasing a list of technological breakthroughs, expanding new industrial scenarios, and cultivating new models and formats. The second is the classification and promotion of typical models: promote typical models by industry and field, implement special cultivation actions, and create a highland for innovative development. The third is to promote the development of key productive service industries: to extend technology services, industrial design, software and information services to the high-end of the value chain, and enhance the support capacity of productive service industries. The fourth is to stimulate the development vitality of business entities: carry out brand enhancement actions, cultivate leading enterprises and professional service providers, and build an integrated pattern of large, medium, and small enterprises. The fifth is to create a good development ecology: accelerate the construction of a standard system, deepen the integration of digital and intelligent technologies, strengthen the cultivation of composite talents and international cooperation. From the daily inspection records in the steel workshop to the continuously iterating digital systems in the chemical industrial park, service-oriented manufacturing is redefining the value boundary of Chinese manufacturing. When the company's gaze shifts from '; Sell products; Turn“ Continuously creating value; The upgrading of the manufacturing industry has also gained more sustained endogenous momentum, injecting new energy into the construction of a manufacturing powerhouse.